Dempsey Dodge Chrysler Jeep Ram of Plano

My husband and I purchased our 2nd Jeep Wrangler just before Christmas. Our 1st purchase was in February. We were very pleased with the service at Dempsey Jeep in Plano, IL. From the moment I inquired about the Jeep to when we left with our new vehicle, the whole process went very well! Everyone at the dealership was very friendly, offering smiles and refreshments. Jim was our salesman and it was a pleasure working with him! He made the whole process go as smooth as possible. I highly recommend this dealership and would definitely purchase again through them!

From the 1st phone call I could already see why Dempsey is a household name here in my brother's town and just about every other house on every block owns a Jeep! The guys here are GREAT! They are EXPERTS at recommending the best options and explaining how each model compares. You can tell they have been doing this a lonnng time and it's easy to see why Dempsey has been the #1 Jeep dealership for decades---these guys have the whole car buying experience down to a science!! Everyone I spoke with was super happy to help, friendly, knowledgeable, and knew exactly what questions to ask to get an understanding of what MY best options are and why.... I love how when I first called they asked when I'd be in so they could schedule it and make sure someone was available to help as soon as I got there. I didn't realize what a HUGE benefit this is, especially at a dealership as busy as Dempsey! Had I just strolled in without that appointment I would've been sitting around for a LONG time waiting to even ask a question, so THANK YOU Dempsey for implementing the appointment system, I felt like a V.I.P.!! (and double THANKS!! for the good coffee!) Bottom line, from the initial call to setting the initial appointment to the test drives, to the financing, the purchase, and even the future maintenance plan, I felt like I had a whole team of experts guiding me thru each step!! I felt confident in my decisions and choices, which made it a whole lot less overwhelming, confusing, and stressful than the usual car buying experience I'm used to!! Although I walked in as a virtual stranger, I certainly drove off in my new Cherokee be h feeling like part of the Dempsey family of Jeep owners!!!

I was searching across the country for a Ram Mega Cab on Car Gurus. They had a 2022 on the lot. It checked all the boxes for what I was looking for. I began having back and forth conversations starting in July. Called in September and agreed to a price and that the vehicle was being held for me. Went through the financing process, and unbeknownst to me the finance manager went away for training for two weeks. Got a notification today that the truck had been sold. Made a call to the sales manager, he said he'd look into it. After multiple calls over a course of 5 hours, I got a return call. Was finally told the truck was sold even though it was supposedly held for me. Not sure where the communication fell off in the sales department happened but it's apparent.

Worst experience ever!!! My Gladiator is at their garage since last Thursday. By Friday they knew that they have to keep the car in for a week. When I asked about a replacement car they said they would call me on Monday. A weekend past without having a car. On Monday nobody called. I got in contact with them in the afternoon for nothing. I needed to wait until the next day. Nobody called again. When I called by noon no update. In the evening they called proudly just to tell me that they still couldn’t give me a replacement car. 6th day in, nobody called. … Now, I do not even get my Gladiator back!!! 7th day in I asked to be called back. Nobody called. Let’s see how long it will take them to repair my Jeep. Another weekend without my car and more than a week has passed.